Talent.com
Business Tactical Solutions, Vice President

Business Tactical Solutions, Vice President

State StreetQuincy, MA, US
18 hours ago
Job type
  • Full-time
Job description

Vice President Of Business Tactical Solutions

The Vice President of Business Tactical Solutions will be responsible for supporting and maintaining a seamless, integrated global operating model across product jurisdictions and operating centers. This role focuses on technical analysis and solutions across State Street products, ensuring service excellence and operational alignment with UC Regents.

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

As Business Tactical Vice President, Solutions you will :

  • Team metrics
  • Service metrics monitoring and challenge vs. SLA
  • KPIs and KPI trending
  • Individual contribution and technical skill set mastery
  • Serve as the point of contact to client and support issue resolution for all STT services provided to client plans.
  • Work with delivery teams to maintain operational and technical responsibilities and documentation.
  • Contribute to team excellence and create a culture of high performance.
  • Manage virtual teams effectively and advance the team's collective knowledge.
  • Communicate effectively and encourage innovation and process improvement.
  • Deliver timely and accurate information to team and client.

These skills will help you succeed in this role :

  • Service Excellence : Facilitate STT deliverables to meet or exceed metrics as defined by KPIs. Collaborate with other STT resources to identify and address operating model design and delivery.
  • Client Service : Resolve action items and service issues related to Client Service, Client Delivery, Performance, Dynamic Cash, and Limited Partner Services.
  • Operating Model Governance : Lead and attend client meetings on Service Level and operating model design. Engage with decision-makers, conduct presentations, and host post-meeting reviews.
  • Operational Alignment : Provide a global governance framework to enhance locally delivered service and support solutions. Manage daily and weekly reporting of errors and ensure effective issue escalation resolution.
  • Transformational Change : Translate technical information into understandable terms for clients and stakeholders. Implement solutions that meet client needs and provide support for operational solutions.
  • Client Relationship Management : Build trust and confidence by meeting or exceeding clients' expectations. Act as an internal advocate for client expectations and needs.

    • Education & Preferred Qualifications :

  • Strong analytical and problem-solving abilities.
  • Experience in managing client relationships and delivering service excellence.
  • Ability to translate technical information for non-technical stakeholders.
  • Proven track record of leading and managing teams.
  • Minimum of 10 years of relevant experience in a similar role.
  • Preferred Educational Background : Bachelor's degree in business administration, Finance, Information Technology, or a related field. A master's degree is highly desirable.

    • Salary Range : $115,000 - $182,500 Annual

    The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

    Create a job alert for this search

    Vice President • Quincy, MA, US