Assistant General Manager / Director of Operations

Description

Job Overview :

The Assistant General Manager / Director of Operations serves as the executive partner to the General Manager in the administration and daily operations of Sun Lakes Country Club, a large-scale active adult community. This role provides leadership, oversight, and coordination of the Operations Department, including common area maintenance, landscaping, and vendor management, while ensuring the consistent delivery of high-quality services and compliance with Board directives and the management agreement.  Acts as the community manager for Lakeside Community Association, Lakeside II Community Association and Fairway Villas Community Association.

The position supports the General Manager in strategic planning, financial management, policy implementation, and supervision of staff and contractors. It also functions as a key liaison between the Board of Directors, residents, committees, vendors, and city officials, fostering operational excellence and community satisfaction.

Compensation :   $105-145K / yr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities :

• Leadership and Administration
• Assist the General Manager in the execution of Board policies, directives, and community objectives in accordance with the management contract.
• Support the General Manager in all aspects of operational planning, personnel supervision, and performance management for on-site staff and service contractors.
• Provide leadership and oversight for maintenance, landscaping, safety, and operations, ensuring consistent adherence to community standards and regulatory requirements.
• Act as the on-site management representative at Board and committee meetings in the General Manager’s absence.
• Operations and Maintenance Oversight
• Direct and supervise all common area maintenance, repair, and refurbishment of community assets, including buildings, landscaping, waterscapes, and hardscapes.
• Manage and oversee large-scale capital improvement and construction projects as assigned.
• Develop and implement preventive maintenance programs for all common area facilities and infrastructure.
• Oversee vendor and contractor performance across all service areas including landscape, HVAC, janitorial, asphalt, roofing, and waterscape maintenance.
• Prepare and review specifications for maintenance and security contracts; conduct bid evaluations, negotiate terms, and administer ongoing vendor agreements.
• Ensure timely completion of work orders, inspections, and safety audits; follow up on maintenance concerns to resolution.
• Sub-Association and Facility Oversight
• As directed, manage operations for sub-associations within the community, acting as their primary community manager.
• Periodically inspect all community facilities—including clubhouse, golf course, and recreational amenities—to ensure cleanliness, functionality, and visual appeal.
• Recommend facility improvements, capital replacements, and operational efficiencies to the General Manager.
• Financial and Budgetary Management
• Assist in the development, monitoring, and administration of annual operating and reserve budgets for maintenance, landscaping, and Sub-Associations.
• Review and approve vendor invoices for accuracy and proper budget allocation.
• Analyze financial reports and recommend corrective measures to ensure adherence to budgetary goals.
• Support the General Manager in preparing and presenting financial summaries and recommendations to the Board of Directors.
• Community Relations and Compliance
• Serve as liaison between residents, committees, and the management team, ensuring professional resolution of homeowner concerns and compliance with governing documents.
• Provide staff and committee support for the Maintenance & Landscape, RV Storage, and Safety & Security Advisory Committees.
• Oversee gate access systems, RV lot management, and incident documentation.
• Enforce compliance with safety regulations; lead safety inspections, meetings, and training sessions in coordination with Human Resources and risk management staff.
• Practice and adhere to FirstService Residential Global Service Standards
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Participate in professional development and training programs to enhance leadership and operational skills.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

Physical Requirements & Working Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility :

Tools & Equipment Used :

What We Offer :

About Us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com / california