Certified ServiceNow Developer

Candidate should have an Active Clearance .

As a ServiceNow Developer , you will perform configuration, development, support, and maintenance of the ServiceNow implementation. You would work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies.

Please note : Applicants in Maryland, DC, Virginia, Alabama, and Massachusetts are preferred.

Primary Responsibilities

• Support the standup, configuration, and implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as required
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.)
• Coordinate and support application and platform upgrades
• Assist with the design, creation, and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements
• Troubleshoot and resolve problems
• Orchestrate and automate tasks
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment
• Provide strong development and project on-track and on-task, and collaborate on an ongoing project in both new development and enhancements between engineers, developers, analysts, and other team members
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development
• Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support
• Review and apply any additional UI / UX requirements from the external and internal teams, and align with ServiceNow development
• Utilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentation
• Support data migration as needed
• Design and implement solutions following established Configuration Management policies and standards
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained
• Willingness to further grow and enhance skillset from more senior developers throughout each project

Required Qualifications

Education :

Certifications (Must hold the following certifications ) :

ServiceNow Expertise :

Advanced Development Skills :

Methodology :

Client-Facing and Presentation Skills :

Other Qualifications :

Preferred Qualifications