Store Manager

Description :

The Store Manager is responsible for all staffing, sales, and operations in a Scooter’s Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Store Manager exemplifies Scooter’s Coffee core values and treats all employees and guests with respect and dignity, modeling professionalism and integrity with every interaction. This role directly reports to the assigned District Manager in their prospective market, communicating all achievements and areas of opportunity within their store and their team. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of Integrity, Love, Humility and Courage and we are looking for talented, passionate, amazing people to join our team.

Essential duties and responsibilities :

Work a minimum of 38 hours per week, max 45 hours per week. 45 hours defined : 30 Barista hours and up to 15 admin hours per week. Typical work schedule is Monday through Friday, however nights and weekends as business dictates.

Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience

Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment

Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations

Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce / improve performance

Maintain accountability in employees using progressive discipline process; partner with District Manager and, when necessary, Human Resources to make termination decisions

Determine daily and weekly staffing requirements based on business need and create work schedules accordingly

Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation.

Contribute to store profitability by seeking opportunities to increase sales and by managing expenses

Maintain company standards in personal and store sales / performance metrics

Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals

Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner

Maintain final accountability for store operations

Coach and develop leadership team to drive sales, improve profitability and guest satisfaction

Key Competencies :

Works well with others in a fun, fast-paced team environment

Demonstrates honesty, integrity, and a positive attitude while maintaining a guest focused mentality

Willingness to learn and embrace change

Ability to train, motivate, and develop a team creating a culture based on Scooter’s Coffee core values

Education / Experience :

Basic math and financial management

Adequate time management, multi-tasking, and problem solving skills

Can communicate on various platforms using both verbal and written communication styles

Computer skills including the use of google sheets, email, and use of POS Software systems

Previous management experience in retail, restaurant, or hospitality preferred

Physical Demands / Working Conditions :

Standing on feet for extended periods

Repetitive motion including bending, stooping and reaching

Lifting up to 50lbs

Wearing a headset

Working in a small space

Ability to climb ladders and step ladders

Ability to stand in an upright position without walking more than three consecutive steps occasionally

Ability to walk more than three consecutive steps for extended periods of time

Ability to hear, see, and speak within a loud environment

Ability to stoop and climb occasionally throughout a day

Ability to work with hands on one- and two-handed activities constantly throughout a day

Requires weekend and holiday availability

Disclaimer :

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

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