Senior Manager, Patient Access Support

Senior Manager, Patient Access Support

Reports to : Director, HUB and Patient Access

Location : Plymouth Meeting, PA (Hybrid) or Remote

Company Overview :

Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.

At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential.

Position Summary :

The Senior Manager of Patient Access Operations will support strategy execution and drive optimization of patient access programs, with a primary focus on HUB operations and specialty pharmacy network engagement. This role works closely with strategic partners and the corporate Market Access Team to ensure that patients, providers, and partners experience seamless onboarding, benefits investigation, prior authorization assistance, financial assistance coordination, and product fulfillment.

The Senior Manager serves as a cross-functional point of contact between internal stakeholders, specialty pharmacy partners, and HUB vendor operations to optimize patient experience and reduce time-to-therapy. This role may also interact or serve as point of contact for field-sales teams, as needed. This role will act as a coach and professional mentor for internal patient access roles.

Specific Duties :

Hub Program & Operational Excellence

• Independent oversight of day-to-day operations and performance of the HUB vendor.
• Monitor key performance indicators (KPIs) and Service Level Agreements (SLAs) including time-to-fill, prior authorization turnaround time, benefits investigation accuracy, and case closure rates.
• Partner with HUB vendor leadership to address escalations, improve workflows, and ensure compliance with program SOPs.
• Ensure HUB services align with brand access strategy, payer coverage landscape, and evolving patient support needs.
• Lead and / or develop and coordinate quarterly business reviews (QBRs) with HUB to assess performance and identify continuous improvement opportunities.
• Drive and implement process improvements that positively impact access experience for patients and providers.
• Manage relationships with and act as primary point of contact for HUB leadership team.

Trade Team and Specialty Pharmacy (SP) Engagement

Cross Functional Collaboration

Data & Reporting

Compliance & Quality

Skills :

Recent and preferable in-depth experience with :

Education / Experience :

Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military / veteran status, age, disability, or any other category / characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.

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