Assistant General Manager - Boston

Job Description

Job Description

When you step inside of a Tatte Bakery & Café you instantly feel comfortable and inspired. It’s a space where you can be yourself. You will be surrounded by the best of everything : authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!

The Assistant General Manager will work with a passionate team of Front of the House team members on an opening, mid or closing shift dedicated to the overall guest experience. In the absence of the GM, the AGM will assume all GM responsibilities. The AGM will work side by side with the front-of-the house team by leading and inspiring them to exceed our guest’s expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.

Summary of Responsibilities

• Supports the GM in ownership of the business and ensuring that the day to day operations run smoothly
• Models authentic, warm guest experience and instills great service in team
• Successfully identifies individuals that embody Tatte’s cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest service
• Demonstrates people performance management skills with the ability to identify talent and develop managers and hourly team members
• Possesses capability to lead and navigate hard conversations
• Continuously upholds Tatte brand and visual standards
• Leads team members through effective and efficient operational execution
• Ensures Food Safety in the café
• Supports the GM in café-level change management activities to ensure effective and accurate communication of new product, service and operational information
• Contributes to food, labor and controllable costs that are consistently within company guardrails
• Helps GM to own café administrative requirements
• Other duties as assigned

Working Conditions / Essential Functions

Position Requirements

Preferred Skills

Our Benefits and Perks

Please note that we hire managers for the greater Boston market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.

Please note that Tatte is an E-Verify employer. #

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