SRE Analyst II

Overview

The Site Reliability Engineer (SRE) Analyst II is the organizations Second line of support and brings strong problem-solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizational challenges, develop scalable processes & efficiently manage issues. Reporting inside the SRE team, Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOPs that make the organization better.

Must live in or near Scottsdale, Arizona.

Responsibilities

• Resolving complex technical issues that cannot be handled by the tier 1 Site Reliability Engineering (SRE).
• Advanced troubleshooting and diagnosing of issues.
• Provide a positive user resolving problem experience.
• Maintaining accurate SOP documentation.
• Provide users training on how to use properly company hardware or software.
• Provide training to the tier 1 support technicians.
• Managing and resolving escalated tickets.
• Maintaining system capabilities by testing existing equipment or programs and trying out new ones.
• Development and delivery of interactive dashboards, reports, and tools.
• Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
• Manage ticketing, EDR, IAM & other applications required for daily operations and security.
• Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations.
• Collaborate with team members to solve complex issues from all aspects of the current environment.
• Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.
• Assist in the upkeep and functionality of web applications.
• Support and maintain updated technology inventory.
• Create new service catalog items, incorporating them inside the CMDB.
• Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
• Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.
• Drive regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.
• Design and maintain flowcharts, graphs, and diagrams for business- and data-related processes as needed.
• Provide an inventory and description of all data sources, their structures, and their relations used for analysis.
• Identify, develop and deliver compliance reporting that meets business objectives, collaborating with stakeholders to ensure ongoing quality and accuracy.
• Support office admin needs as required.

Knowledge

Skills

Abilities

Education & Experience

Preferred Education

Bachelors degree

Required Experience

2+ years of demonstrated experience working within Service Desk, EDR, systems, cloud, IAM, SIEM.

Preferred Experience

2+ years of experience with solar operations and maintenance

Experience in a technical field is strongly desired.

Required Certifications, Licensures, etc.

Must have a clean background, drivers license, and professional demeanor.

Other

2+ years of experience working in an MSP business industries.

Logistics

Relocate : Scottsdale, AZ Relocate before starting work (required).

Workplace Type : on-site

Salary Range : $60,000-$80,000 per year

Employment Type : Full-time

Location : Scottsdale, Arizona United States

Notice

Statement to all Third-Party Agencies and Similar Organizations : QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees, hiring managers, or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.

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