Client Service Representative / Receptionist- Budd Lake Animal Hospital - NJ

Client Service Representative / Receptionist - Budd Lake Animal Hospital - NJ

Budd Lake Animal Hospital is seeking a full-time dedicated and customer-focused individual to join our team as a Client Service Representative / Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. For this role, we are seeking a CSR / receptionist, preferably with veterinary experience, and will be expected to work full-time hours Tuesday-Saturday.

About Us :

Budd Lake Animal Hospital is a full-service small animal hospital, offering the gold standard in medical and surgical care. We believe healthy pets make happy people, and we strive to provide high-quality veterinary care for cats and dogs in the Hackettstown, NJ area. Our diagnostic equipment includes an in-house laboratory, radiography, digital dental radiography, and more. Most importantly, we have phenomenal, experienced support staff who are crucial to the success of patient and client care. Our doctors perform a variety of routine and basic soft tissue procedures, as well as dentistry. All our patients undergoing anesthesia have pre-op lab work and receive an IV catheter, IV fluids, and are carefully monitored and recovered by our skilled veterinary technicians.

Our practice is open Tuesday 10 am to 6 pm, Wednesday 11 am to 8 pm, Thursday 9 am to 5 pm, Friday 9 am to 5 pm, and Saturday 9 am to 2 pm. You can learn more about our amazing practice at : https : / / buddlakeah.com / .

Responsibilities :

• Client Interaction and Communication :
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
• Check-In and Check-Out Procedures :
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
• Administrative Tasks and Record Keeping :
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
• Client Education and Support :
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Team Collaboration :
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor are necessary.

Qualifications :

Benefits :

$18.00-$20.00 to commensurate with experience.