Financial Center Supervisor

Financial Center Supervisor

This is a full-time career opportunity based out of our Quarryville, PA financial center in Lancaster County. Must be available to be scheduled around branch operation hours (no Sundays). Responsible for providing an exceptional financial center customer experience by handling every customer need from service to sales with passion and enthusiasm. Focus on customer-centric conversations to deepen relationships and be a trusted advisor. Be a role model and leader in the center. Oversee financial center operations while adhering to all compliance and risk policies and procedures. Coach and mentor team members to ensure team and individual goals are achieved.

Responsibilities include driving proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes. Maintaining sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies. Play a key role in managing risk by ensuring the team's adherence to regulatory standards while exercising sound judgment within established parameters. Utilize the CRM system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships. Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption. Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team. This includes participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results. Actively participate in off-site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities.

Additional responsibilities may include serving as a Notary Public for their financial center.

Qualifications include a high school diploma or equivalent. A bachelor's degree or the equivalent experience is preferred. Three or more years related business or sales experience is required. One or more years of supervisor or team leader experience is preferred. Proactive and result-oriented, highly collaborative with Fulton partners and other team members, and excellent communication skills and ability to have needs-based conversations are required.

Pay Transparency : The hourly rate for this position is $24.13 - $40.24. Benefits include medical plans with prescription drug coverage; flexible spending account or health savings account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance; and a robust wellness program with financial incentives.

EEO Statement : Fulton Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Sponsorship Statement : Individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.