Talent.com
Account Director, Client ExperienceRemote - United States

Account Director, Client ExperienceRemote - United States

Power DigitalNashville, TN, US
16 hours ago
Job type
  • Full-time
Job description

Account Director, Client Services

We are a tech-enabled growth firmat the intersection of marketing, consulting & data intelligenceigniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the worldwith a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including : SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&Aputting marketers in a strategic seat at the tableand providing value in unparalleled ways.

Managing billions in media, our dynamic teamof consultative marketers, creatives, analysts and technologistschallenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

We support remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life :

  • As an Account Director, you'll be responsible for working with clients in the B2B, Lead Generation, eCommerce, Omni-Channel, or Fashion space. A successful candidate will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. Through a deep understanding of the client's business, the Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Account Director will lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, this individual will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented marketing campaigns

Responsibilities :

  • Client-centric Communication : Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
  • Marketing Strategy : Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client's product, audience and media
  • Data-driven Insights : Leverages data and analytics, such as first-party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
  • Measurement Frameworks : Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
  • Team Coaching and Development : Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
  • Client Retention : Leads the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships; Reviews and analyzes client contracts on a regular basis to ensure goals are on target
  • Service Expansions : Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships
  • Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
  • Employ AI technologies to enhance and optimize business processes
  • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
  • Role Requirements :

  • Bachelor's Degree in Marketing, Communication or related discipline
  • 8+ years cross-channel digital marketing experience, including : strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
  • Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
  • Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)
  • Experience speaking to business-level metrics such as LTV : CAC, MER, etc.
  • Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
  • Ability to quickly build rapport and develop relationships with executive-level points of contact
  • Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
  • Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
  • Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth
  • Key Performance Indicators (KPIs) :

  • Account Team Retention Rate
  • Net Revenue Retention
  • Quarterly Service Expansion Quota
  • Most Important Things (MITs) :

  • Team Coaching and Development
  • Marketing Strategy, Development and Execution
  • Client Retention and Client Revenue Growth
  • Benefits & Perks :

  • Base salary + commission opportunities
  • Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
  • 401(k) plan - 4% employer contribution matching
  • Unlimited Time Off available on day one
  • Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
  • Fully flex work environment : full-remote, in-office, or hybrid
  • A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
  • Employee Assistance Program (EAP)
  • 12 observed United States national holidays + 2 mental health recharge days per year
  • Unlimited opportunities for growth & leadership within a rapidly growing firm
  • Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
  • Quarterly awards including prize money and recognition for outstanding performance
  • Opportunities to be involved in company DEI initiatives
  • Power Digital's people and culture are at the core of our success, which is why diversity in our team's backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

    Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https : / / powerdigitalmarketing.com / company / careers / If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before

    Create a job alert for this search

    Director Client • Nashville, TN, US

    Related jobs
    • Promoted
    Observation Unit RN

    Observation Unit RN

    TriStar Skyline Medical CenterLebanon, TN, US
    Full-time +1
    Sign-On Bonus available for qualified RN candidates! .Are you looking for a place to deliver excellent care patients deserve? At TriStar Skyline Medical Center we support our colleagues in their po...Show moreLast updated: 4 days ago
    • Promoted
    Client Services Associate

    Client Services Associate

    Find Great People | FGPFranklin, TN, US
    Full-time
    A well-known client in Franklin, TN is looking to add a Client Service Associate to their growing team.This role is responsible for conducting policy checking, processing endorsements and renewals,...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Associate - Onsite - 2+ Yrs Paid Tax Experience Required

    Tax Associate - Onsite - 2+ Yrs Paid Tax Experience Required

    IntuitMADISON, TN, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 25 days ago
    • Promoted
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDashLebanon, TN, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 5 days ago
    • Promoted
    Director, Strategic Accounts

    Director, Strategic Accounts

    Guidelight HealthNashville, TN, US
    Full-time
    Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) s...Show moreLast updated: 2 days ago
    • Promoted
    Tax Associate - Onsite

    Tax Associate - Onsite

    IntuitMADISON, TN, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 30+ days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataLebanon, TN, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionPleasant View, TN, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 5 hours ago
    • Promoted
    Remote Opinion Contributor

    Remote Opinion Contributor

    Prime InsightsGallatin, TN, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 3 days ago
    • Promoted
    Restaurant Delivery - Flexible Onboarding

    Restaurant Delivery - Flexible Onboarding

    DoorDashSpring Hill, TN, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 5 days ago
    • Promoted
    Travel Physical Therapist (PT) - $44 to $49 per hour in Ashland City, TN

    Travel Physical Therapist (PT) - $44 to $49 per hour in Ashland City, TN

    AlliedTravelCareersAshland City, TN, US
    Full-time
    AlliedTravelCareers is working with Patterns LLC to find a qualified Physical Therapist (PT) in Ashland City, Tennessee, 37015!. Patterns is one of the leading service providers in the business proc...Show moreLast updated: 30+ days ago
    • Promoted
    Health Solutions Senior Vice President - Account Executive

    Health Solutions Senior Vice President - Account Executive

    AonFranklin, TN, United States
    Full-time +1
    Are you looking to be a member of an industry-leading team? Do you want to deliver innovative and effective solutions to clients? If yes, then our Senior Vice Preisdent Account Executive role is th...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Application Engineering

    Director, Application Engineering

    MCKESSONTN, United States
    Full-time
    It’s More Than a Career, It’s a Mission.Our people are the foundation of our success.By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have t...Show moreLast updated: 30+ days ago
    • Promoted
    Fully Remote Survey Participant

    Fully Remote Survey Participant

    Prime InsightsGallatin, TN, US
    Remote
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 3 days ago
    • Promoted
    Account Director, Client Partnership (Hybrid)

    Account Director, Client Partnership (Hybrid)

    Ansira PartnersNashville, TN, United States
    Full-time
    The Account Director, Client Partnership is responsible for client success and growth across a group of clients.The AD is accountable for the overall partnership between Ansira and the clients in t...Show moreLast updated: 30+ days ago
    • Promoted
    Sr Director, IT Program Management

    Sr Director, IT Program Management

    MCKESSONTN, United States
    Full-time
    It’s More Than a Career, It’s a Mission.Our people are the foundation of our success.By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have t...Show moreLast updated: 7 days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeSpring Hill, TN, US
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 3 days ago
    Account Director

    Account Director

    INDUSTRIALNashville, TN, US
    Full-time
    Quick Apply
    We pride ourselves on being a distinguished agency in the heart of Nashville, celebrated for our innovative approach to B2B marketing and our esteemed accolades, including 2x Best Places to Work, A...Show moreLast updated: 2 days ago