Vice President of Operations

Vice President Of Tiger Aesthetics Medical (Tam) Operations

The Vice President of Tiger Aesthetics Medical (TAM) Operations is responsible for operational scaling and efficiency generation for the TAM division to ensure that operations are being executed in an efficient and profitable manner, budget targets are met, and strategic goals are achieved while maintaining regulatory & legal compliance.

Specifically, the VP of Operations would build, direct and manage all complex aspects of the organization including production, distribution, quality, customer service, supply chain, business planning, and support revenue cycle management. Qualified leaders would possess a proven track record and express great passion for building high-functioning teams, identifying areas for improvements, and aligning operations with corporate objectives.

The VP of Operations would be a key member of the TAM Executive Team as we prepare the organization for hypergrowth in 2026 with the scaling of our disruptive and newly launched adipose tissue product named alloClae and the completion of integration of all product lines.

Responsibilities

• Define and execute operational strategies and solutions in support of TAM's short- and long-term strategic objectives.
• Oversee management of all aspects of operations within TAM to include (but not limited to) the following : operations, distribution, supply chain, quality assurance, customer service, business / demand planning, revenue recognition support.
• Serve as key business partner to TAM President to deliver a high-quality product & experience to TAM customers, while optimizing profit margins through COGS controls / reductions and SKU rationalization.
• Assist with designing strategies and plans to optimize ordering and shipping process(es), and improve revenue cycle program / process.
• Improve & optimize TAM inventory flow; partner with President, Finance & IT to design solutions to recognize TAM revenue in real time and track & optimize product returns.
• Collaborate closely with Corporate Governance / Finance, Operations and Commercial to create and improve demand and production planning.
• Track and ensure customer compliance with TAM's Terms & Conditions.
• Continue to grow and evolve TAM Customer Service team and structure, while implementing new processes and platforms to elevate TAM's customer experience.
• Manage Supply Chain for TAM's Distribution Center, closely collaborating with all TAM manufacturing sites to ensure incoming finished goods into Conshohocken match demand plans.
• Develop operational timelines and budget forecasts and be accountable for tracking.
• Oversee performance of internal management, external contractors, consultants, and vendors.
• Manage departmental resources and budget to meet strategic goals.
• Ensure adherence to cGMP, GMP, GDP, FDA regulatory, quality, and customer requirements across all operational functions.
• Maintain understanding of relevant industry practices, trends, and regulatory developments to appropriately guide the practices within the organization.
• Support internal, client, and regulatory agency audits to ensure compliance with regulatory requirements, accreditation / certification requirements, and internal policies and procedures.
• Develop key performance indicators to assess risk and monitor key metrics, quality, and costs.
• Continuously drive operational excellence and process optimization.
• Review and approve reimbursement requests for operational staff.
• Maintain records in accordance with standard operating procedures.
• Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP / CGTP, other relevant regulations / standards, and internal organizational policies and standard operating procedures.
• Review and approve reimbursement requests for operational staff.
• Manage direct reports.
• Travel domestically up to 25% to attend offsite meetings, conferences, and support business initiatives.
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings. Ensure completion of assigned tasks and responsibilities within defined timeframes.
• Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business / operational needs when necessary.
• Perform other duties as assigned.

Skills

Qualifications / Requirements