Senior Content Development Administrator Job at Pearson in Saint Paul

Overview Senior Content Development Administrator – Pearson

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Responsibilities Guide and supervise scoring directors assigned to projects; ensure that customers’ scoring decisions are applied consistently to all student responses.

Work with the project manager to complete quality management plans, rangefinding plans, and other project documentation as required.

Plan content hours for assigned projects and identify potential scoring directors from the pool of scoring supervisors; train and develop them for future content roles.

Conduct interventions and coach scoring directors as needed; complete Scoring Director Feedback Forms and provide timely feedback to scoring directors and scoring managers.

Collaborate with scoring directors to create online training modules for assigned projects; review training sets and annotations and provide feedback.

Ensure proper documentation, sign-off, and archival of all scoring decisions and final training materials.

Guide scoring directors in completing project item evaluations (e.g., for field tests) and review them prior to submission to customers.

Monitor reports across grades and items to verify quality expectations are met and projects finish on time; address quality issues and communicate plans to the content manager and project manager.

Obtain, analyze, and report on information concerning scoring performance; perform root-cause analysis and recommend improvements.

Attend relevant project status and customer meetings and compile required reports; act as primary customer contact for oral and written communication involving content for assigned project.

May perform the role of scoring director when necessary; may support bids and proposals by analyzing customer requirements and providing time and cost estimates for content-related activities.

May mentor or advise other projects’ content specialists and / or scoring directors and may review and edit work of other projects’ staff.

Ensure quality records are archived in accordance with control of records policies.

Qualifications Required — Bachelor’s degree; excellent internal and external customer service skills; excellent communication and interpersonal skills (including phone skills for distributed projects and meetings); excellent writing skills, including training material and coaching content staff on annotations, scoring decisions, and related documentation.

Strong content-specific knowledge; ability to develop, coach, and provide feedback to content staff; clear understanding of scoring concepts (frequency distribution, validity, calibration) and the ability to apply to scoring situations.

Strong computer skills (Microsoft Office, Google tools) and ability to handle multiple applications simultaneously; ability to supervise large groups; strong initiative, organizational and leadership skills; ability to prioritize and multi-task under tight deadlines; ability to maintain a confidential work environment.

Preferred — two (2) years of experience as a Scoring Director or five (5) years as Scoring Supervisor in open-ended scoring; background in educational measurement; experience directing regional and distributed supervisors and scoring directors; strong knowledge of Scoring System reports, data management, and driving scoring management decisions and continuous improvement; advanced degree; degree in education, English, mathematics, science, or language; teaching experience in grades K-12.

Working Conditions Office environment; may work in warehouse conditions on occasion; travel and ability to work evening and / or weekend shifts as necessary.

Compensation and Benefits The pay range for this role is $28.10 per hour; this position is not bonus eligible. Information on benefits offered is provided separately.

About Pearson / Equal Opportunity Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

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