Clerical - CSR

Customer Service Representative

The Contractor Customer Service Representative is responsible for resolving customer inquiries in a timely and professional manner across multiple communication channels including phone, email, and fax. This role supports both consumer and commercial customers, ensuring high levels of satisfaction and reinforcing brand loyalty through knowledgeable and courteous service.

Key responsibilities include : updating customer accounts with contact information and call notes, providing guidance on account-related issues and payment methods, resolving customer concerns and service requests efficiently, acting as a liaison between customers and internal departments, executing and explaining corporate processes to customers, managing non-phone interactions such as email and fax requests, and handling escalated inquiries related to titles, billing, taxes, etc. Support internal and external customers with title exception resolution, including state-to-state transfers, name changes, lease-to-loan conversions, and title deficiency research.

Qualifications : strong verbal and written communication skills, customer-focused with a professional demeanor, ability to manage multiple tasks and prioritize effectively, experience in automotive titling is a plus, previous customer service experience preferred.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.