Housekeeping Manager, Austria Haus

Housekeeping Manager

This position is responsible for effective operations of the housekeeping department for the Austria Haus Club & Association and Austria Haus Hotel, including ensuring the cleanliness of condo units, guest rooms, common areas, offices, and outdoor areas.

Responsibilities include assisting in the development and implementation of departmental policies, procedures, and service standards; hiring, training, motivating, developing, coaching of the department employees, housekeeping supervisor, and overseeing and approving these activities performed by the department employees and housekeeping supervisor; selecting and assisting in selecting departmental staff and working with People Services during the onboarding process; providing service and safety training to desired levels; ensuring that training is conducted that meets service standards, goals, and objectives; managing the department schedule within labor budgetary guidelines; working with department staff to meet their respective goals and objectives through efficient operations; assisting with day-to-day and hands on operations whenever necessary; responsible for the ordering of all linen and other items necessary for the condominiums, hotel rooms and public spaces of the property; reviewing employee performance and providing development and coaching; working with People Services when disciplinary action may be required; continuously inspecting all common areas of the property, Club condominium interiors, and hotel rooms, checking on property condition, presentation, and operations; assisting with development of portions of the overall budget; reviewing, approving, and submitting department payroll reports to ensure accuracy; receiving, investigating, and acting upon complaints from senior leadership, Unit Owners, and hotel guests to ensure resolution; ensuring standards and procedures for cleaning and maintaining orderliness of guest rooms, common areas, offices, and outdoor areas are followed; inspecting and evaluating cleanliness and orderliness of all areas of property; responsible for the daily housekeeping boards and scheduling of housekeeping staff; coordinating with the maintenance department on daily requests and preventive maintenance projects; managing inventory and ordering of cleaning and guest supplies and ensuring proper availability of items; completing inventory of room supplies after guest departure; ensuring security and safety of supplies; working closely with other departments and assisting them when needed; developing and implementing safety standards that adhere to OSHA guidelines; responsible for coding all invoices for accounting purposes.

Qualifications include a high school diploma or general education degree (GED); or 2+ years related experience and / or training; or equivalent combination of education and experience; 1 year or more previous supervisory experience; willingness and ability to work evenings, weekends, and holidays; physically demanding role with standing and walking a majority of the work time, as well as the ability to lift up to 50 lbs; comfortable working outside in cold winter conditions from time to time; excellent communication and language skills including the ability to read, analyze, and interpret documents; strong mathematical skills; strong customer service, verbal and written communication skills; proficient with Microsoft Office and ability to learn hospitality software quickly; excellent verbal, written communication, and organizational skills; ability to read, to analyze and to interpret Association governing documents, financial statements, complex agreements, and legal contracts; strong understanding of basic accounting concepts; ability to handle multiple tasks and projects and to meet deadlines; ability to respond effectively to the most sensitive inquiries or complaints; ability to successfully manage, lead and develop staff; bilingual Spanish and English; strong organizational and time management skills; ability to work autonomously, with little direction and oversight; strong problem-solving skills and a solution-focused attitude; comfortable working for an organization in a growth phase with the ability to be nimble and flexible with changing business needs; passion for growth and change and an entrepreneurial approach to work; helpful attitude and the ability to "speak to your audience"; ability to properly handle confidential and sensitive information; ability to motivate others and lead with the utmost moral and ethical judgement; be Cultural Ambassadors who embody our company values both at work and in their personal lives; be truly passionate about providing exceptional and genuine guest service and enjoy assisting others; have an entrepreneurial spirit and thrive in an environment that embraces growth and change; have a naturally helpful and solution-focused attitude.

Pay range starting at $62,000 - $70,000 annual salary.

$1,000 Sign-On Bonus!

We are thrilled to offer a $1,000 sign-on bonus for qualified candidates applying for the Housekeeping Manager position! Join our dynamic team and enjoy this exciting incentive, along with the chance to lead a dedicated team in creating a clean and welcoming environment. Don't miss out on this amazing opportunity to advance your career with us!

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes health insurance two plans available including a Health Savings Account eligible plan; dental, vision, life and disability insurance; retirement savings plan with a company match; Employee Assistance Program; room discounts for all team members, as well as for their friends and family immediately upon hire; full-time employees are entitled to 5 complimentary nights per year after 6 months of employment; paid time off and paid sick leave; eligible employees 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future.