Director, Head of Product Design & User Experience

Overview

Director, Head of Product Design & User Experience role at Minted. Minted is looking for a Director, Head of Product Design & User Experience to oversee product design and user research. This is a high-impact, high-visibility role where you will influence product strategy, lead a high performing team, and charter a user experience that delights our customers and artists. Minted sells stationary, art, and home goods. Our mission is to enable consumers to communicate with friends and family by personalizing designs for life’s key moments : holidays, weddings, home ownership, babies and kids. This leader oversees this highly personal experience.

Reporting to the SVP of Product, this is a key leadership role with broad ownership of the desktop and mobile web experience for Minted’s consumer and artist community. You will create a user-centered, consistent and intuitive user experience across all user touchpoints.

Responsibilities

Define Minted’s overall UX strategy and vision for a world-class mobile and desktop experience aligned with Minted’s omni-channel brand and product strategy.

Articulate and evangelize your vision and translate it into an actionable roadmap in collaboration with Brand, Product Marketing, PM, and Engineering teams.

Design, document, and evangelize a cohesive set of design principles, patterns, and guidelines to ensure consistency of experience.

Develop and advocate for a robust and flexible Design System and Component Library in partnership with PM and Engineering to ensure adoption.

Know our customer and represent her needs and voice in the product and user experience design process.

Influence and mentor across the organization, coaching cross-functional partners, brand marketing and product designers, product managers, engineers, and QA on UX best practices.

Review all UX design created by the UX team and outside vendors to ensure intuitive UX, business goals, and usability guidelines.

Develop an effective organizational structure for the User Experience team that scales with Minted’s growth.

Recruit, hire, manage and mentor top digital UX and UI designers and researchers.

Establish high-quality standards with design firms and contractors to maintain a bench of resources for project needs.

Define UX and UI processes with measurable metrics that balance quality and time-to-market; collaborate with other departments to optimize efficiency across teams.

You Have

A Bachelor’s or Graduate degree in user experience, design, or related field.

10+ years of experience in user experience and design with expert knowledge of mobile and web design principles, information architecture, user-centered design, and design thinking.

7+ years of management experience with a track record of hiring and developing UX / UI designers and researchers.

Innate understanding of consumer-focused digital experiences across site, mobile, and omni-channel retail e-commerce.

Strong retail insights and understanding of how and why consumers use Minted products.

Polished design aesthetic with a passion for pixel perfection, consistency, and usability.

Experience enforcing brand identity and consistency across projects.

Portfolio demonstrating a proven track record in creating consumer-focused UX that solves complex problems and impacts customers and business.

Ability to prioritize in a fast-paced environment and manage multiple simultaneous projects.

Experience building scalable UX teams, systems, and processes in a large organization.

You Are

A strategic, consumer-centric thinker with deep understanding of consumer segments.

Results-oriented and motivated by outcomes and merit-based progress.

A passionate customer advocate who can influence across the company.

Receptive to change and adaptable to market dynamics.

A collaborative, systems thinker who drives cross-functional solutions.

A collaborative people leader who can inspire and lead cross-functional teams.

Compensation & Benefits

The compensation range for the role applies to employment offers from Minted. Salaries vary by geography and experience. This role is eligible for an annual performance bonus and stock options. Benefits are effective the first of the month following your hire date.

Medical, Dental, and Vision Benefits

Employer Funded Health Savings Account

10 Paid Holidays

Paid Time Off and Sick Leave

Paid Parental Leave

Employer Paid Wellbeing Apps (e.g., Headspace and Calm)

Monthly Gym / Wellness Reimbursement

401(k) retirement savings plan

Employer Funded Commuter Benefits

Employee Discount

Friends and Family Discount

About Minted

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

Disclaimer & AI Use

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process. We use AI-powered tools to support hiring processes. Human review remains part of all decisions.

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