Nordic Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus

Nordic Speaking Customer Service Professional

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in other countries. We specialize in helping professionals find opportunities across various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure that we match the most suitable candidates with the right employers, leveraging our expertise to provide seamless career transitions. We are currently seeking a Nordic Speaking Customer Service professional for the Transportation sector, which includes Rail, Shipping, and other related services. In this role, you will be the first point of contact for clients and customers, ensuring they receive exceptional service and support in their native language. Your efforts will not only contribute to the customer experience but also support the broader goals of the transportation industry. If you are passionate about customer service and possess the language skills to excel in a multinational environment, we want to hear from you!

Responsibilities

• Provide exceptional customer service to clients in Nordic languages via phone, email, and chat.
• Address customer inquiries related to transportation services including rail and shipping.
• Assist customers with booking reservations, cancellations, and modifications efficiently.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain a thorough understanding of transportation products and services offered.
• Collaborate with internal teams to ensure a smooth customer service experience.
• Document all customer interactions and escalations in the CRM system accurately.