Operations Manager, Fulfillment

Operations Manager, Fulfillment

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

Must be flexible to adjust your schedule around our mission of making healthy, sustainable living easy and affordable for everyone. This includes possible weekends and other schedules to meet our Member's First focus for established time periods.

Responsibilities

• Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
• Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
• Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
• Maintain performance standards and consistent processes to guarantee reliable services
• Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
• Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
• Provide coaching and development opportunities to supervisors and employees to enhance performance
• Oversee productivity hours and manage payroll functions to ensure efficient operations
• Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
• Analyze performance reports to identify areas for improvement and provide coaching to supervisors
• Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
• Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
• Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork
• Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results
• Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
• Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
• Inventory Management - Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover
• Order Processing - Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions
• Logistics and Shipping - Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries
• Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues
• Drives the development of supervisors and Thrivers
• Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers
• Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values
• Consistently coaches and develops supervisors to enhance member experience and fulfillment operations
• Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process

Qualifications

Belong To A Better Company

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply. Thrive Market is an EEO / Veterans / Disabled / LGBTQ employer.

If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we'll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website.

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