Employee Navigator - Technology Coordinator

Summary

The Employee Health & Benefits Technology Coordinator will support the Los Angeles Employee Health & Benefits Technology Advisor in regard to technology solutions for our clients.

Essential Duties & Responsibilities

• Research & Service
• Support the EB Technology Advisor with evaluating and vetting systems for best client fit such as, but not limited to :
• HRIS
• Payroll
• Online Benefit Administration
• Review and maintain platforms to ensure configurations comply with client requirements.
• Conduct calls with current service partners as necessary, to assist teams and clients with concerns or current issues.
• Provide project oversight for benefit administration system implementations and ongoing updates.
• Provide project oversight to ensure EDI feeds are implemented and actively transmitting data to carriers and vendors.
• Work with carriers, service partners and internal teams when electronic data integration issues need resolution.
• Track service partner features and functionality for comparison and vendor usage quarterly to be used as a Division resource. Assist with drafting, managing and overseeing the RFP selection process for new service partners.
• Stay abreast of industry trends and new market entrants as the HCM / HRIS market landscape evolves.
• Assist and educate clients on monitoring and resolving data discrepancies and inaccuracies within the benefits administration system or carrier database
• Manage ad hoc client projects as needed
• Internal Support
• Work with Division associates to provide training and guidance on applicable systems.
• Act as a Division resource for questions related to systems.
• Various system configuration, troubleshooting, and testing

Education and / or Experience

Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions.

Work Environment & Physical Demands

The applicable base salary range for this role is $42,300 to $78,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.