Systems Engineer (IT@JH Enterprise ) - #Staff

IT@JH Enterprise Directory and Messaging is seeking a Systems Engineer who will support Johns Hopkins University and Medicine for all affiliations, including faculty, staff, students, and administrative departments. The role requires in-depth knowledge of various email technologies such as the JH Email Gateway (Cisco IronPorts), Listserv (Sympa), and Microsoft Exchange, which are hosted on Windows and Linux-based systems.

Job Scope / Complexity

Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative / integrated solutions. Responsible for full life cycle of medium to large sized complex projects; strong technical skills; strong ability to understand complex business processes. Complex and large projects typically are applications / systems with 501-3000 concurrent users requiring uptime commensurate with Clinical, Business critical, Education critical or Enterprise systems. Impacts of outages will cause major disruption such as implementation of downtime procedures, major disruption of business operations, and / or cascades to more than 7 systems / applications. Disruptions are without obvious or simple workarounds. Build and maintain client relationships through positive interactions. May help lower-level positions. Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems. Projects often require interaction with various departments and teams both within and outside the department. Work is complex.

Specific Duties & Responsibilities

Systems Analysis / Design (Environment / Platform)

Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.

Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.

Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools to the customers.

Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes.

Research, recommend, and implement new technologies based on the value to the institutions.

Works with vendor processes and products to improve the quality and fit for the institutions. Typically establishes product mastery and demonstrates initiative for improvements.

Install & Configure

Install and configure complex server hardware and operating systems by following technical documentation to provide a working product.

Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity.

Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.

Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data / media recoverability.

Maintain & Troubleshoot

Provide complex server level administration (manage HW / SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.

Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.

Develop complex scripts and solutions by using departmental standards to automate systems management.

Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.

Design and / or integrate security authorization and access control. Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.

Generate and maintain complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.

Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.

Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.

Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.

Project Collaboration & Lifecycle Participation

Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.

With assistance of the project team, develop RFPs from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions.

Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.

Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.

Participate in scheduled project team meetings by attending all meetings to provide input to the project team.

Author and maintain documentation by writing audience-appropriate materials to serve as technical and / or end user reference.

Develop test scenarios appropriate to changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way.

Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way.

May participate in Institutional and Departmental committees and initiatives.

In addition to the duties described above

Leading and supporting email-related projects like migrations, upgrades, and integrations, as well as developing documentation, diagrams, SOPs, and training materials for junior staff and other teams.

Provides input for internal roadmap planning and infrastructure decisions, working independently while overseeing all operations of projects and initiatives.

Although mainly project-based, the role also involves some support to ticket assignments.

Minimum Qualifications

Bachelor's Degree.

Four years related experience.

Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma / graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Technical Skills and Expected Level of Proficiency

Automation - Advanced

Cloud Migration - Advanced

Directory Services - Advanced

Operating Software - Advanced

Scripting - Advanced

Software Development Life Cycle - Advanced

Systems Analysis - Advanced

Systems Configuration - Advanced

Systems Design - Advanced

Systems Development : - Advanced

Systems Engineering - Advanced

Systems Integration - Advanced

Classified Title : Systems Engineer

Role / Level / Range : ATP / 04 / PE

Starting Salary Range : $73,300 - $128,300 Annually (Commensurate w / exp.)

Employee group : Full Time

Schedule : Mon-Fri 8 : 30am-5 : 00pm

FLSA Status : Exempt

Location : Remote

Department name : IT@JH Enterprise Directory and Messaging

Personnel area : University Administration