Public Area Attendant

Houseperson

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

• Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
• Applies excellent guest relations skills when interacting with guests
• Consistently maintains a positive attitude that ensures the best guest experience
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar / knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Performs all duties in a timely and professional manner
• Applies teamwork skills at all times
• Gives recognition to repeat guests
• Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
• Cleans and dusts lobby areas
• Cleans and restocks all assigned restrooms
• Removes trash from all assigned areas
• Uses proper chemicals when cleaning as described by the department's procedures
• Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
• Polishes all metal around lobby areas
• Turns lost and found items into Security in accordance with hotel standards
• Cleans and sanitizes assigned public and back of the house areas
• Complies with all specific HOSTAR policies and procedures
• Removes Room Service trays from hallways and places in appropriate location in service corridor
• Assists with general cleaning of guestrooms
• Operates and maintains the following equipment (once trained) : vacuums, extractors, burnishing / buffing machines, brooms, wet-vacuums, and upholstery cleaners
• Maintains the highest levels of cleanliness of the following (once trained) : carpets, tile, cement, marble, glass, and all other surfaces
• Transfers and stocks all supplies from Receiving as directed
• Ensures that the Housekeeping storeroom is neat, organized, and secure
• Turns mattresses
• Cleans chandeliers
• Properly uses and maintains equipment and supplies
• Maintains excellent condition of grounds, floors, carpets, etc.
• Cleans ashtrays and ash urns
• Cleans ice machine areas
• Cleans elevator foyers
• Cleans elevator doors
• Cleans elevator tracks
• Washes doors
• Vacuums guest hallways
• Cleans windows
• Cleans door jams and fire boxes
• Cleans and mops stairwells
• Cleans handrails
• Sweeps and mops hallways
• Replaces burned out light bulbs according to established procedures
• Assists in preparation and deep cleaning of VIP rooms
• Moves furniture in rooms as required
• Cleans spots on walls
• Cleans spots on carpets
• Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
• Takes dirty linen to laundry pick up areas
• Cleans offices as scheduled
• Cleans Front Desk and back office area
• Cleans back of the house windows as needed
• Attends all department meetings as scheduled
• Assists in restocking Room Attendant caddies
• Fills Room Attendant bottles with chemicals according to department guidelines
• Brings dirty glasses down to Housekeeping department at the end of shift
• Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
• Cleans service landings
• Cleans stocks, and organizes linen closets, ensuring that they are always locked
• Checks all vacuums used by Room Attendants and maintains them
• Completes in a timely manner all daily cleaning items for the specific public area assigned
• Takes trash to the compactor at the end of the day
• Performs as Restroom Attendant for special events, when required
• Performs as Room Attendant, if required, on an emergency basis
• Graduate Houseperson : trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures
• Demonstrates ability to provide coverage in related departments as directed
• Special projects and other duties as assigned

General

Qualifications