Technology Solutions Analyst (Executive IT Support)

Job Description

The Technology Solutions Analyst is a strategic, client-facing technology expert who ensures seamless, high-touch support for executive-level users and high-profile stakeholders. This position requires advanced technical knowledge, autonomous decision-making, and a proactive approach to resolving complex IT issues in a highly dynamic, confidential environment. This role requires exercising discretion and independent judgment in planning and delivering customized IT services, driving technology optimization to enhance C-suite productivity.

Responsibilities

Essential Duties and Responsibilities :

Executive Support Strategy

• Lead executive support engagements by designing and implementing tailored IT service strategies based on individual needs and business-critical timelines.
• Serve as the primary escalation point for high-visibility support matters, applying expert judgment to resolve issues where standard protocols are insufficient.
• Evaluate and improve IT support methodologies for high-impact stakeholders; proactively identify patterns and implement long-term technical solutions.

Technology Expertise and Problem Solving

Autonomous Support Delivery

Confidentiality and Professional Discretion

Knowledge Management and Process Improvement

Qualifications

Minimum Education and / or Experience :

Additional knowledge and skills :

About Us

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits :

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.