Avaya IVR Designer Job at Unicorn Technologies in Las Vegas

Overview

Title : Avaya IVR Designer

Location : Las Vegas, Nevada

Work mode : Onsite

Visa : Any

Rate : Open with C2C / W2 / C2C Own corp / 1099

Position Overview :

We are seeking a highly skilled and experienced Avaya OD (Orchestration Designer) Lead to join our team. The ideal candidate will have extensive expertise in Avaya solutions, particularly Avaya Orchestration Designer, and a strong background in leading projects focused on IVR (Interactive Voice Response) development, deployment, and optimization . The role demands excellent technical, leadership, and communication skills, as well as the ability to work collaboratively in a dynamic environment.

Key Responsibilities

• Lead the design, development, and deployment of IVR applications using Avaya Orchestration Designer.
• Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to gather requirements and deliver high-quality solutions.
• Provide technical guidance and mentorship to the development team on Avaya OD best practices and coding standards.
• Ensure adherence to project timelines, budgets, and quality standards.
• Perform regular system analysis, troubleshooting, and optimization of existing IVR applications.
• Conduct code reviews, testing, and documentation for all development projects. Stay updated with the latest Avaya technologies and recommend enhancements to improve system performance and customer experience.
• Manage stakeholder communication and provide status updates on project progress.

Required Skills and Experience

Technical Expertise

Preferred Qualifications

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