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Technical Support Specialist

Technical Support Specialist

vTech SolutionArlington, VA, United States
15 hours ago
Job type
  • Full-time
Job description

Position Details

Job title : Technical Support Specialist II

Job ID : 184622

Duration : 6+ months (with Potential extension)

Duties :

  • Provide progressive and continuous technical support.
  • Troubleshoot complex issues, track and analyze logs.
  • Coordinate with third-party components including AWS, GCP, CBP, Airlines, Departure Control Systems support, and Airport IT Help Desk.
  • Conduct ad-hoc training for end-users and product demonstrations.
  • Follow technical SOPs and maintain effective communication with customers and team members.
  • Perform installation, configuration, and basic network troubleshooting.
  • Utilize ticketing systems and perform basic Excel tasks (formatting, formulas).

Minimum Qualifications :

  • 3+ years of progressive and continuous experience providing technical support.
  • A+ certification.
  • Hands-on experience in installation, configuration, and basic network troubleshooting.
  • Strong reading, speaking, and communication skills.
  • Physical ability to perform technical tasks.
  • Experience with ticketing systems and Microsoft Excel.

    • Work Locations :

  • Washington Dulles International Airport (IAD), 45025 Aviation Drive, Suite 250, Dulles, VA 20166
  • Ronald Reagan Washington Airport (DCA)
  • Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202

    • Work locations and hours may vary based on operational needs. Reliable transportation is required.

    Shifts :

  • Wednesday through Saturday : 8 : 00 PM - 6 : 30 AM (10-hour days, 30-min lunch)
  • Sunday through Wednesday : 8 : 00 PM - 6 : 30 AM (10-hour days, 30-min lunch)
  • Thursday through Sunday : 12 : 00 PM - 10 : 30 PM (10-hour days, 30-min lunch)

    • Additional shifts as needed to accommodate operations :

  • Monday through Friday : 7 : 00 AM - 3 : 30 PM
  • Monday through Friday : 10 : 00 AM - 6 : 30 PM

    • Airport Badging :

    Security badges to access the Airports Operations Area (AOA) are required prior to the start date.

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    Technical Support Specialist • Arlington, VA, United States

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