Education :
Desired Experience Help Desk, contact center, end-user tech support, “Geek Squad,” “Genius Bar,” etc.
Providing application support through asynchronous communication. Partner and communicate with developers / engineers to solve application issues. Customer facing break / fix for call center environments and remote workers. Knowledge Centered Support (KCS); documentation and process. Familiarity in supporting end-user issues with the following technologies but not limited to : Salesforce, VOIP, Interactive Intelligence, IVR, Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop, etc.
service desk, windows 10, documentation skills
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Help Desk Support - Work from home • Santa Clara, CA, US
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