CRM Administrator (Houston)

Company Overview

Southend Pharmacy is a trusted healthcare provider dedicated to delivering exceptional pharmacy services with a patient-first approach. As a growing leader in the pharmacy industry, we embrace innovation and digital solutions that improve service delivery, enhance the customer experience, and streamline operations.

Job Summary

We are seeking a detail-oriented and tech-savvy to support the implementation, optimization, and management of our Creatio CRM platform for Southend Pharmacy and all other business entities. This is a new and critical CRM Administrator role in our organization, designed to support our pharmacy operations and customer engagement strategies from day one. The ideal candidate will bring technical expertise, strategic thinking, and a passion for improving workflows and customer experiences through CRM technology.

Southend Pharmacy is unable to offer visa sponsorship at this time. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Key Responsibilities

• Serve as the primary administrator and subject matter expert for the Creatio CRM platform.
• Configure and maintain system settings, user roles, workflows, and custom objects to meet business needs.
• Design, develop, and maintain reports and dashboards to support business decision-making.
• Develop and implement automated workflows, triggers, and processes to enhance operational efficiency.
• Collaborate with cross-functional teams to understand requirements and translate them into scalable CRM solutions.
• Oversee CRM data integrity by performing regular audits, cleanups, and deduplication.
• Manage data imports / exports, segmentations, and integrations with other tools or systems.
• Provide ongoing support, training, and documentation for end-users.
• Troubleshoot system issues and liaise with Creatio or technical vendors for resolution as needed.
• Proactively identify opportunities to improve system performance and user adoption

Required Qualifications

Preferred Qualifications

Physical Requirements

Benefits

Equal Opportunity Employer Statement

Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.