Dispatcher

Job Description

Job Description

Job Title : Dispatcher

We Are Elmer's Home Services, Serving San Antonio, Houston, and Dallas Areas Since 2004.

At Elmer's Home Services, we proudly serve San Antonio, Houston, and the Dallas-Fort Worth Metroplex with top-notch HVAC and plumbing services. Our commitment is simple : we show up on time, do what we say we'll do, and always do it right. We go above and beyond to exceed your expectations because we value your time and your home. Our team is dedicated to continuous learning, with weekly training to enhance skills and elevate customer service. A t Elmer's, we treat you like family-because we believe every customer deserves the same care and respect we give our own employees. Whether you need furnace maintenance, plumbing repair, or AC installation, we've got you covered. Contact Elmer's Home Services in San Antonio, Houston, and Dallas areas today!

Our Core Values : Vision :

We exist to serve more than businesses and homes - we serve people.

Integrity Always :

We lead with honesty and do the right thing, every time - even when no one's watching.

Safety Above All :

The well-being of our people and the families we serve comes first.

Community Commitment :

Giving back, supporting local initiatives, and standing with our neighbors, we strengthen the communities we're part of.

Respect & Teamwork : We succeed together.

Job Summary :

In this position, the dispatcher strategically creates schedules and assigns technicians to job sites based on profitability and historical performance. Strong customer service, communication, and organizational skills are essential for success in this role. Dispatchers must possess the ability to motivate technicians while maintaining clear and concise communication. They are responsible for accurately summarizing job details for technicians and regularly communicating with customers. Dispatchers prioritize dispatching

based on requested lead times and ensure customers are kept informed throughout the process.

Additionally, this role involves overseeing the efficiency of assigned technicians and ensuring their adherence to the company's policies.

Essential Duties and Responsibilities :

The essential functions include, but are not limited to, the following :

• Maintaining responsibility for dispatching the company's technicians in a manner that maximizes efficiency, profitability and ensures customer satisfaction.
• Outbound calling as needed to ensure technicians have full schedules every day.
• Scheduling and dispatching correct technicians to customers' homes or businesses.
• Verifying work done, work suggested, invoicing and options sheets are properly completed.
• Following up with customers to ensure satisfaction.
• Identifying and scheduling follow-ups as needed.
• Ordering parts as required, never to leave a customer down.
• Ensuring the fleet is properly maintained and meets the company standards for cleanliness inside and out.
• Returning customer & technician calls as needed.
• Checking & replying to emails urgently.
• Maintaining accurate job summaries as technicians' complete calls.
• Verifying parts usage as technicians complete calls.
• Rehashing opportunities and sending option sheet letters as needed.

Minimum Qualifications :

communication skills with a talent for customer

service

prioritize tasks

judgment and problem-solving

Must have the ability to pass a background check and drug screening test.