Care Center IT Asset & Technology Analyst

Care Center IT Asset & Technology Analyst

Location : Atlanta, GA

Employment Type : Full-Time

Travel : Up to 25%

Department : Information Technology

Reports To : VP of Infrastructure Delivery

About the Company

Our mission is to empower care teams through reliable, secure, and efficient technology. We believe that strong IT infrastructure leads to better care outcomes. Every system we manage supports real people - caregivers, residents, and patients - which makes our work both meaningful and rewarding.

If you're an experienced IT professional who thrives in a fast-paced environment, enjoys solving problems, and values teamwork, we'd love to have you join us.

About the Role

The Care Center IT Asset & Technology Analyst is a key member of our IT team responsible for managing the full lifecycle of endpoint devices across multiple care centers. This includes the procurement, deployment, tracking, maintenance, and disposal of PCs, tablets, phones, and related equipment.

This role combines hands-on Tier 2 technical support with strategic IT asset management and infrastructure coordination . The ideal candidate has strong technical troubleshooting skills, operational discipline, and a customer-first mindset.

Key Responsibilities

Manage the complete lifecycle of IT hardware and endpoint devices

Provide Tier 2 technical support for desktops, tablets, phones, and related systems

Deliver excellent service through ticketing systems such as ServiceNow or SysAid

Oversee inventory control, shipping, receiving, and asset tracking using Lan Sweeper

Support patch management and vulnerability remediation using SCCM, Tenable, and Nessus

Administer Microsoft Intune for device enrollment, policy configuration, and compliance

Assist with Windows 10 / 11 migrations and SCCM software deployments

Maintain and troubleshoot network and telecom infrastructure (LAN / WAN, VoIP, MDF / IDF, UPS systems)

Coordinate installations, upgrades, and maintenance with IT teams, vendors, and contractors

Maintain detailed documentation for processes, systems, and service records

Travel up to 25% to provide onsite support at care centers, data centers, and vendor locations

Qualifications

Education & Experience

Bachelor's degree in Information Technology, Telecommunications, or a related field

• OR - equivalent technical certifications and experience

5-7 years of IT or telecommunications experience in an enterprise environment

Preferred certifications : Network+, Security+, CCENT, or CCT (or ability to obtain)

Technical Skills

Strong troubleshooting and customer service skills

Proficiency with Microsoft OS, MS Office , and remote support tools

Hands-on experience with SCCM, Intune, ServiceNow, SysAid

Working knowledge of Active Directory and Group Policy

Familiarity with LAN / WAN, VoIP, TCP / IP , and telecom / network infrastructure

Experience with security tools such as Tenable, Nessus, Cortex , and Microsoft Defender for Endpoint

Experience with Apple Business Manager and mobile device management (MDM)

Knowledge of device imaging, patching, and deployment automation

Preferred Qualifications

Experience with Windows Server remediation

Strong understanding of endpoint security and vulnerability management

Skilled in deploying updates, drivers, and patches using SCCM and Intune

Excellent documentation, organization, and process improvement abilities

What We Offer

A mission-driven IT career that supports meaningful healthcare outcomes

A collaborative and supportive team culture

Competitive pay and comprehensive benefits package

Professional growth opportunities, training, and certification support

Work that blends hands-on problem-solving with strategic impact

Join Us

If you're ready to apply your IT expertise in a role that truly matters - supporting care teams, patients, and communities - we'd love to hear from you.

Apply today to become a Care Center IT Asset & Technology Analyst!

Job Posted by ApplicantPro