Head of Agency, Google Customer Solutions

Head Of Agency, Google Customer Solutions

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco : Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : San Francisco, CA, USA; Los Angeles, CA, USA.

Minimum qualifications :

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in advertising sales, sales enablement, or partnerships.
• Experience in building relationships with internal and external C-level stakeholders, particularly in an advertising or marketing context.
• Experience managing or coaching a sales, partnerships, or similar team with external-facing customers.

Preferred qualifications :

About The Job

As the head of agency, you will be responsible for empowering your team to strengthen long-term relationships with our key Premier Partner agencies. You will lead and manage Google's agency team to provide the highest level of service to these partners.

You'll work with your team to develop Google solutions that support agencies in driving business growth through existing customers. A key focus will be improving the agencies' go-to-market capabilities through education, agreements, and value-added programs. This role requires you to work effectively with stakeholders and develop strategies focused on driving impact at scale. You must be an effective leader who embodies Google's values, prioritizes team development, and fosters a culture of collaboration and ideation. You'll need a solid understanding of Google's ecosystem and advertising solutions as you collaborate with cross-functional partners. Businesses that partner with Google come in all shapes and sizes, and no single advertising solution works for all. Using your relationship-building skills, you will provide Google-caliber client service, research, and market analysis. You'll anticipate how decisions are made, persistently uncover the business needs of Google's key clients, and understand how our product offerings can grow their business. Working alongside them, you will set the direction and strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers and we have fun doing it.

The US base salary range for this full-time position is $168,000-$249,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities