Customer Service / Inside Sales

Job Description

Job Description

Description : Description

Position : CSR / Inside Sales

Snap Tire, a leader in wholesale tire distribution based in Jonesboro, Georgia. We are currently looking to add a successful full-time inside salesperson to complement our growing team.

About Snap Tire : Snap Tire supports local tire shops, auto repair shops, auto dealers, and commercial fleets with wholesale tire solutions. We do not turn down an opportunity to service our customers with an exceptional experience and take pride in doing things that our competitors will not.

Core Values :

Dependability : We depend on each other so that our customers can depend on us.

Urgency : Tomorrow is not a placeholder for things that can be done today.

Endless Service : Exceeding a customer’s expectations is a staring point; not an end goal.

About the role :

As an inside sales team member, you will help Snap Tire drive sales through positive and productive interactions, both over the phone and face to face, with customers.

Relationship management : Communicate frequently with existing customers to ensure their relationship with Snap Tire remains productive and positive by evaluating needs and identifying and recommending solutions.

Outbound sales strategy : Assist in development and execution of outbound sales strategy to achieve daily sales goals

New customer development : Work with the sales manager and outside sales team to identify new customer opportunities and open new customer accounts

Order processing : Process incoming orders that are placed over the phone or online

Operations : working with operations manager, drivers, and warehouse staff to ensure customer needs are met

Delivery : Customer service is the backup in the event our logistics is unable to fulfill a customer request.

Wage offering will be determined based on experience in similar roles and / or experience with the industry.

Snap Tire offers benefits to full time employees including health, dental, vision, and 401k.

Requirements : Requirements

We are looking for an energetic person with a customer friendly and service spirit. This person needs to be comfortable in a customer facing position as they will be representing Snap Tire Inc on a daily basis with our customers. This person also needs to have a drive for sales as this can be an opportunity for personal development that leads to a career in outside sales.

The candidate must possess the following skills :

• Friendly and positive attitude
• Excellent customers service skills
• Excellent communication skills
• Proactive approach to problem solving
• Self-managing to achieve goals
• Able to transition between multiple tasks
• Detail oriented
• Knowledge of computer programs and applications such as Microsoft Office
• Prior experience in sales and / or tire industry is a plus
• Prior experience in a distribution environment is a plus
• Spanish speaking is a plus

Physical Requirements :

The nature of our daily work is to deliver tires to tire shops. Although we have a dedicated logistics team; the inside sales team is ultimately responsible for customer service. In the event a customer needs a tire quickly or if we do not have enough delivery drivers... the inside sales team will be required to make a tire delivery.

Other Requirements :