Bilingual Collector (HYBRID)

Description

The Bilingual Spanish-speaking Collector handles and resolves defaults and delinquencies with members' accounts, advocating for members and maintains strong member relationships and meets member service standards.

Primary Responsibilities :

• Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships
• Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
• Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
• Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off)
• Identify gaps in processes and procedures and make recommendations for improvements
• Participate in department projects and initiatives as required

Experience and Education Requirement :

Certification / License : N / A

Location : Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR : $19.25 - $22.00 + annual bonus

Benefits options include :

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First Tech is not currently offering Visa sponsorship or transfer for this position.

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