Insurance Customer Care Specialist

Job Description

Job Description

The Pirch Agency operates from two vibrant locations in Lees Summit and Blue Springs, with a team of nine dedicated professionals.

Our culture is characterized by camaraderie, with music filling the office and regular social gatherings strengthening our bonds.

With a focus on specialization and cross-training, we ensure that every team member has the support they need to succeed.

Whether it's happy hours, friendships beyond the workplace, or opportunities for growth, we foster an environment where everyone can thrive.

We are currently seeking an Insurance Customer Care Specialist to join our Blue Springs team. In this role, you will be the first point of contact for our clients, providing exceptional service and support.

From relationship building to policy changes and documentation issuance, you'll play a crucial role in ensuring our clients' needs are met promptly and efficiently.

Apply Today! If you're passionate about delivering outstanding customer service, thrive in a supportive team environment, and are looking for opportunities to grow your career in the insurance industry, we invite you to apply for the Licensed Insurance Customer Care Specialist position at The Pirch Agency.

Join us in providing unparalleled service to our clients while building a fulfilling and rewarding career.

Benefits

Hourly Base Salary Based on Experience

Bonus Opportunities

Paid Time Off (PTO)

Work-Life Balance

Evenings Off

Weekends Off

Paid Holidays

Career Growth Opportunities

Mentorship

Hands on Training

Professional Work Environment

Team Building Activities

Equipment Provided

Sick Time

Personal Time

401K w / 4% company match

Monday - Friday (8 : 30am - 5pm) Work Schedule

30 Minute Work Break

Responsibilities

• Build and maintain strong relationships with clients through effective communication and service delivery.
• Update and advise clients and their information, process policy changes, and issue insurance documentation such as certificates of insurance and ID cards.
• Handle incoming calls, addressing client inquiries and providing assistance with vehicle changes, billing adjustments, and coverage options.
• Collaborate with underwriters, collect necessary documents for policy issuance, and follow up on pending actions.
• Greet walk-in clients, provide assistance with their insurance needs, and ensure a positive customer experience.
• Send weekly thank-you cards to prospects and existing clients, nurturing relationships and expressing appreciation.

Requirements

• NO PREVIOUS EXPERIENCE REQUIRED.
• An insurance license is required for the position, but not required to apply.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Possessing the ability to work autonomously, arrange tasks according to their importance, and collaborate in a team-oriented setup.
• Candidate must have basic computer software knowledge. This includes being proficient in Microsoft Office Suite.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Friendly and positive attitude, with excellent written and verbal communication skills.
30+ days ago