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Regional Quality Manager

Regional Quality Manager

Altium PackagingPhoenix, AZ, US
1 day ago
Job type
  • Full-time
Job description

Regional Quality Manager

The Regional Quality Manager (RQM) is a strategic leader responsible for developing, implementing, and sustaining quality systems across assigned manufacturing sites. This role ensures compliance with Altium's corporate standards, customer requirements, and regulatory expectations, while fostering a culture of continuous improvement, coaching, and operational excellence. The RQM serves as a key liaison between plant operations, corporate quality, and external stakeholders, and plays a critical role in capability development, customer engagement, and commercialization support.

Quality System Leadership

  • Ensure regional sites adhere to Altium's corporate quality systems and policies.
  • Lead development and deployment of standardized quality systems including Control Plans, Positive Release, QPA, and Quality Maintenance (QM).
  • Own and manage key quality processes such as SPC / Gainseeker, MPS, and RCA.
  • Apply the RAPID decision-making framework to clarify ownership and accountability.
  • Audit sites for compliance with GMP, HACCP, SQF (GFSI), and Altium's QPA standards.

Customer & Regulatory Compliance

  • Coach and prepare plants for internal, third-party, and customer audits.
  • Maintain documentation and certification compliance (e.g., SQF, HACCP).
  • Develop regional capability to sustain regulatory compliance and renew certifications.
  • Track and report audit outcomes to ensure visibility and timely resolution.
  • Complaint & CAPA Management

  • Lead and coach RCA and CAPA activities for major and critical customer complaints.
  • Track complaint resolution progress, including aged complaints.
  • Ensure timely closure of complaints customer satisfaction.
  • Training & Development

  • Provide onboarding for new Plant Managers and Plant Quality Managers, to include complaint resolution, specification management, quality control plans, food safety, and audit requirements.
  • Mentor and develop Quality Managers and plant employees in quality tools (SPC, PFMEA, Control Plans, RCA, CAPA, etc.).
  • Lead Continuous Skills Development (CSD) initiatives and succession planning for Quality Managers.
  • Build a winning culture aligned with Altium's Guiding Principles and Quality Culture.
  • Commercialization Support

  • Coordinate with the commercialization team to align qualification processes and improvements.
  • Ensure RQM and Plant Quality Team participation in product qualification and deviation tracking.
  • Manage qualification documentation in SharePoint and support PIM-led projects.
  • Customer Engagement

  • Represent Altium's commitment to quality and our (AMR) "Always Made Right" promise in customer engagements.
  • Provide quality data and analysis to support commercial team presentations.
  • Maintain strong relationships with key customers, supporting audits, qualifications, and line trials.
  • Strategic Process Adherence

  • Define and own quality system processes within the regional team.
  • Identify and champion improvement opportunities in complaint resolution, inline inspection equipment, and quality assurance systems.
  • Partner with IT to resolve system issues and improve connectivity and reporting tools.
  • Qualifications

  • Bachelor's degree in Engineering, Quality, or related field (preferred).
  • Minimum 7 years of experience in manufacturing quality management.
  • Proven leadership skills with the ability to lead through influence and drive change.
  • Skills & Competencies

  • Proficiency in CRM systems, Trace Gains, and MS Office Suite.
  • Strong knowledge of GMP, SQF, HACCP, and regulatory standards. (HACCP certification preferred)
  • Experience with bottle manufacturing, packaging, and quality equipment (e.g., vision systems, date coders).
  • Statistical Process Control (SPC), Six Sigma, and Total Productive Maintenance (TPM) experience.
  • Ability to coach and build a quality culture across sites.
  • Excellent communication, organizational, and project management skills.
  • Travel Requirement

    Ability to travel up to 75% to support regional sites

    Altium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

  • Act with Integrity & in Compliance
  • Drive Value Creation
  • Be Disciplined Entrepreneurs
  • Focus on the Customer
  • Act with Humility
  • Treat others with Dignity and Respect
  • Seeking Fulfillment in your Work
  • We Believe in Rewarding our Most Important Resource Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.

    EEO Statement : We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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