Assistant Athletic Director, Ticketing Operations

Assistant Athletic Director For Ticketing Operations

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Yale athletics is seeking a highly motivated, efficient Assistant Athletic Director for Ticketing Operations to join our external team. Priority ticketing responsibilities for this role include managing digital and box office ticket operations for football, women's basketball, men's basketball, men's ice hockey, and men's lacrosse. The Assistant Athletic Director will also oversee the Ticket Operations Associate, casual and student game day staff, day-to-day operations, payroll, and financial reporting.

Tasks and Responsibilities :

• Manage all aspects of game day ticketing operations and cash deposits.
• Coordinate with the business office for financial reconciliation.
• Oversee game day set up, staffing, and reporting for all ticketed events.
• Effective resolution of all customer service issues at all points of sale locations and at athletic events.
• Responsible for having a comprehensive knowledge of all rules and procedures governing complimentary ticket admission, official visit complimentary ticket admissions, and unofficial visit complimentary ticket admissions.
• Responsible for a comprehensive knowledge of all rules and procedures governing student-athlete will-call list.
• Establishing effective vendor relationships and securing favorable economic terms with all relevant third parties, e.g., ticket agencies.
• Responsible for the performance of all relevant external ticket operation vendors.
• Creation and maintenance of computer database for accurate accounting / tracking of the following : actual vs. projected sales for evaluating marketing strategies; program sales performance and spectator attendance for each event; complimentary tickets; determine seating priority for season ticket seat assignments.
• Responsible for setting and meeting assigned ticket sales P&L projections.
• Ensure inventory control, sales methods, cash handling, sales performance expectations, employment conditions, evaluation, etc.
• Responsible for the timely updating of all facets of the ticketing website.
• Responsible for strategically designating seat assignments for season ticket holders, group ticket sales, and others.
• Make recommendations to senior staff for group ticket packages.
• Develop a communication plan for distributing information and engaging season ticket holders.
• Responsible for hiring and training game day ticketing staff and student workers.
• Comply with all NCAA and Ivy League Rules and Regulations.
• Perform other duties and projects as assigned.

The budgeted salary range is $70k-$80k, commensurate with experience.

Candidates are encouraged to apply by November 30th for full consideration.

Required Skills and Abilities :

Preferred Experience and Education :

Principal Responsibilities :

Required Education and Experience : Bachelor's Degree in related field and three years of related experience or an equivalent combination of education and experience.