IT Support Coordinator

A company is looking for an IT Support Coordinator to provide technical support for a global remote workforce.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support for hardware, software, network, and account issues

Manage and resolve support tickets in Jira, ensuring clear documentation and timely updates

Oversee onboarding and offboarding processes, including account creation and hardware provisioning

Required Qualifications

Associate degree required; bachelor's degree in computer science or related field preferred

Minimum of 2 years of experience in IT support within a Windows and Microsoft 365 environment

Strong knowledge of Azure AD, Intune, Autopilot, and Microsoft 365 administration

Experience managing support tickets in Jira and familiarity with VPNs and RDP

Ability to work Pacific Time hours, preferably from the US West Coast