Account Manager - Client Services - Healthcare Insurance

Account Manager – Client Services

Search Firm : Riam Recruiting

Location : Irvine, CA (Hybrid – 2 days in office, remainder remote)

Travel : Up to 30% (primarily Northern California & Arizona)

Compensation : $80,000 – $90,000 base salary

About the Opportunity

Riam Recruiting has partnered with a well-established member-focused organization that provides comprehensive benefits and services to the agricultural and allied industries. This is not an insurance company, but it operates with the same level of professionalism, compliance, and client service as one. The Account Manager will play a vital role in supporting employer groups, ensuring seamless benefits administration, resolving escalated issues, and building strong, long-term client relationships.

The position is ideal for a licensed insurance professional who thrives in a collaborative yet autonomous environment, values accountability, and is energized by both service and strategy.

Key Responsibilities

Manage a portfolio of ~200 employer accounts, serving as the primary point of contact for client services.

Coordinate renewals, including plan changes, contribution strategy adjustments, and management transitions.

Conduct benefit presentations and open enrollment meetings for employer groups.

Provide education to members and service representatives on plan features and address their inquiries.

Oversee onboarding of new business (welcome communications, ID card distribution, billing coordination).

Resolve escalated service, claims, or operational issues with diplomacy and professionalism.

Support special campaigns, departmental communications, and member ambassador programs.

Track renewal forms, documentation, and account compliance.

Collaborate closely with field service reps, underwriting, claims, and internal operations teams.

Participate in a weekly in-office collaboration day (Thursdays).

Qualifications

Life & Health Insurance license required

• Bilingual in Spanish preferred

3–5 years of experience in healthcare, health plan administration, or insurance client services

Bachelor's degree preferred (experience may substitute for education)

Proficient in Microsoft Office Suite, Teams, and related communication platforms

Excellent relationship management skills with proven ability to handle difficult client conversations diplomatically

Strong organizational skills with high accountability and follow-through

Comfortable with travel up to 30%

What Makes You a Strong Fit

Accountable : Self-starter who owns responsibilities and delivers results

Relationship-Oriented : Seeks to understand client needs and dynamics

Strategic Thinker : Connects dots, identifies risks and opportunities, asks "why"

Intentional : Thoughtful, measured approach to work and communication

Clear Communicator : Strong verbal, written, and presentation skills

Curious & Growth-Minded : Eager to learn, invest in skills, and adapt

Perceptive : Self-aware and sensitive to different work styles and client dynamics

Collaborative but Assertive : Works well with a team while confidently managing challenging client conversations

Why Join?

This is a unique opportunity to work in a small, high-impact team (about five people) where you'll be trusted to manage meaningful client relationships, gain deep exposure to health benefits administration, and grow into a trusted advisor role. You'll begin with 30–60 days of shadowing and training before assuming your own accounts, with leadership eager to move the right candidate forward quickly.

If you believe this opportunity would be a good fit and would like to learn more, we look forward to receiving your application.

Sincerest Regards,

Riam Recruiting

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