The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
Responsibilities
Lead and motivate a trained staff to provide quality service to all customers in a timely manner
Serve as the key liaison to sales and management to ensure consistent customer satisfaction
Provide status and service reports to recommend next steps to management
Qualifications
Associate's degree or equivalent experience
3+ years' of experience either in technical support or management
Excellent written and verbal communication skills
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Service Manager • Brooklyn, NY, US
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