Operations Manager (Bilingual Mandarin & English)

We are currently hiring multiple Operation Support Specialists to lead and manage our operations teams across multiple locations in America. In this role, you will be responsible for overseeing operations in various regions, supervising data-related tasks, and optimizing standard operating procedures to ensure efficient and standardized operations. Our goal is to maintain high service standards, and as a result, you will be required to support and guide local operations teams in cities throughout the United States.

Job Type : Full Time

Work Location : Onsite - All across the US

Who Are We?

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Requirements

Primary Responsibilities :

• Extensive experience in operational support in the logistics or related field.
• Excellent data analysis skills, capable of focusing on key metrics and trends to identify issues and improvement opportunities.
• Familiarity with developing and implementing data tracking systems and templates to ensure data accuracy and consistency.
• Proficiency in management practices and team leadership to supervise adherence to standard operating procedures.
• Strong communication and coordination abilities to collaborate with personnel across different levels and departments, driving operational improvements.
• Familiarity with concepts of process standardization, automation, and SOP optimization, with preference given to those with relevant experience.
• Proficient in utilizing automation tools and data management systems to develop and manage efficient operational processes.
• Ability to review and optimize SOPs, utilizing data analysis to guide changes and ensure their effectiveness.
• Skilled in organizing training meetings to effectively communicate the usage of new SOPs, automation tools, and data management systems.

Qualifications :

Required Knowledge and Experience

Benefits

On-site locations :

Vernon, California, United States

Edison, New Jersey, United States

Dallas, Texas, United States

Doral, Florida, United States

Chicago, Illinois, United States

Other possible locations :

Broadview, IL

Dallas, TX

Miami, FL

Fresno, CA

Denver, CO

Seattle, WA