Repair Capacity Coordinator

PJ Fitzpatrick has been the trusted name in home improvement across the Mid-Atlantic for over 40 years, known for our commitment to quality workmanship and outstanding customer service. As a growing company, we value team members who bring organization, energy, and collaboration to help keep our operations running smoothly. Joining PJ Fitzpatrick means being part of a supportive, people-first culture where your contributions make a real impact every day.

Job Summary : This role is primarily responsible for leveraging all available scheduling functionality to optimize daily capacity and efficiency within the Repair Division. The goal of this role is to employ a geographic-based assignment strategy designed to reduce drive times, organically increase the number of customers served per day, improve technician satisfaction and efficiency, and improve customer satisfaction.

Pay : Hourly / Bonus

Schedule : Monday-Friday 9 : 00am – 5 : 30pm

Essential Job Responsibilities

• Schedule daily Repair appointments based on established optimization strategies.
• Confirm all Repair appointments.
• Identify opportunities to re-schedule future appointments to improve daily capacity and efficiency.
• Notate all schedule activity and communicate changes accordingly.
• Ensure all required materials are ordered, schedule appointment date with customer based on expected availability of materials (appointment must be within 5 days of expected ETA of materials), and monitor status of delivery to ensure expected ETA is met.
• Monitor work queues to ensure cycle times are achieved.
• Monitor and respond to all customer communications (calls, voicemails, chats), internal tasks and emails.
• Once materials are available, confirm pre-scheduled appointment date, assign technician.
• Ensure day of appointment challenges are addressed and resolved (i.e., weather reschedules)
• Ensure all completion steps are completed and notated, including payment processing.
• Assist other coordinators in traditional workflow requirements based on need.

Requirements

Performance Requirements :

Benefits

At P.J. Fitzpatrick, we believe in offering our employees competitive pay and an excellent benefits package. Our list of benefits includes :

We are an equal opportunities employer and welcome applications from all qualified candidates.

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