Client Services Associate

A company is looking for a Client Services Associate to manage client relationships and ensure effective service delivery in benefits administration.

Key Responsibilities

Act as the primary owner of day-to-day client relationships and manage client expectations

Lead implementation of new clients and services, and manage annual benefits open enrollment processes

Document and manage client change orders, provide guidance on plan design, and identify process improvements

Required Qualifications

3-5 years of benefits administration or employee benefits industry experience (10 years preferred)

3-5 years of direct client management experience

Proficiency with benefits systems and / or HRIS

Experience using project management tools

Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)