Position Summary : Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Responsibilities include :
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in the workplace.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Benefits include :
Competitive pay and performance-based bonus awardsHealth benefits, including medical, vision, and dental coverageFinancial benefits, including 401(k), stock purchase, and company-paid life insurancePaid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and votingOther benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and moreMinimum Qualifications :
2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experiencePreferred Qualifications :
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue UniversityCertificate of Completion in People and Business Leadership through Live Better U and Bellevue UniversityGeneral work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing#J-18808-Ljbffr