Customer Support Specialist

Join Cartessa Aesthetics, the fastest-growing aesthetic device company in the US! Our operations team is expanding to ensure we continue delivering a world-class experience to our customers. This is a fantastic opportunity for a motivated self-starter looking to make a significant impact in a fast-paced and dynamic environment.

This is a full-time role in our Melville, NY office.

Key Responsibilities :

• Collaborate with international vendors and global logistics partners.
• Oversee the distribution of technical service cases while optimizing the service program.
• Identify and implement opportunities for increased efficiency in operations.
• Communicate with the service team to create and distribute accurate estimates and invoices.
• Coordinate efficient outbound shipments of parts to customers and service technicians, ensuring prompt and accurate delivery.
• Maintain professional communication with customers regarding service status and case updates.
• Work alongside cross-functional teams, particularly field service, to enhance service operation processes.
• Assist with CRM administration and management of Return Merchandise Authorizations (RMAs) for inbound parts.
• Provide support to Operations leadership with various daily tasks.

Requirements :