End User Support Technician (Tier 1)

ABOUT US

There are more than 9 million immunocompromised people in the United States. Almost half a million of those represent a population that are moderately to severely immunocompromised and at highest risk for severe COVID-19, including stem cell and solid organ transplant patients as well as those with hematologic cancers.

At Invivyd, Inc., we take those numbers very seriously and we come to work each day on a mission to deliver protection from serious viral infectious diseases, beginning with SARS-CoV-2. Invivyd deploys a proprietary integrated technology platform unique in the industry designed to assess, monitor, develop, and adapt to create best in class antibodies.

In March 2024 , Invivyd received emergency use authorization (EUA) from the U.S. FDA for a monoclonal antibody (mAb) in its pipeline of innovative antibody candidates.

In October 2025 , the FDA cleared the company's Investigational New Drug (IND) application and provided feedback to advance the company's REVOLUTION clinical program, Invivyd's development program for VYD2311, a vaccine alternative monoclonal antibody being investigated for the prevention of COVID-19.

Be part of making a difference. Be part of Invivyd.

Location : Invivyd's headquarters is in New Haven, CT. This role will be mostly in-person at our New Haven, CT headquarters Monday through Thursday, and remote on Friday. Candidates must be within driving distance to the office to be considered.

The End User Support Technician is the first line of IT support for all employees, including executives. This role is responsible for resolving helpdesk tickets, troubleshooting hardware and software issues, supporting Windows and macOS devices, and ensuring users can work efficiently and securely. This is a hybrid role, requiring both remote and onsite support. The ideal candidate is customer-service focused, detail-oriented, and eager to learn and grow into more advanced IT responsibilities over time.

Responsibilities :

Helpdesk & Ticket Management

• Serve as the first point of contact for all IT support requests via Freshservice.
• Triage, prioritize, and resolve Tier 1 tickets in a timely manner.
• Escalate complex issues to Tier 2 / SysAdmin when needed with proper documentation.
• Track work and update tickets with clear notes and resolutions.

Device & OS Support (Windows + macOS)

Identity & Access Management (Azure AD / M365)

Device Management

Onboarding & Offboarding

Application & Software Support

Workstation & Meeting Room Support

VIP / Executive Support

General IT Operations

Requirements :

At Invivyd we strive to create a welcoming and inclusive environment. Here all applicants will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics.

Invivyd is proud to be an equal opportunity employer.

We do not accept unsolicited resumes from agencies.