Customer Care Representative - Borgata

Customer Care Coordinator

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job : As a Customer Care Coordinator at Borgata, you will create an inviting atmosphere for our guests through your friendly voice and attentive service. By connecting with them and understanding their unique stories and needs, you'll take ownership of their experience, crafting memorable moments that they will cherish long after their visit.

The Day-To-Day :

• Assist guests with booking Hotel (Casino, Transient, and Convention) room reservations, restaurant reservations, entertainment and special event reservations; offer information about the resorts, their amenities and the surrounding area.
• Assist Player Development staffs (Slot and Table Casino Hosts) in completing all reservations and various complimentary considerations.
• Answer inbound telephone calls in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for VIP customers.
• Ensure that customer requests for reservations and other services are met and confirmed within the guidelines established by management.
• Sense and exploit up-sell opportunities where appropriate, always attempt to cross-sell in cases when a specific request cannot be met.

The Ideal Candidate :

The Perks & Benefits :

Pay Rate : $17.50. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!