HVAC Service Manager

Job Description

Job Description

Are you an experienced professional looking to lead a dynamic team in delivering exceptional service? We are seeking a dedicated Service Manager to oversee and drive our service operations. In this role, you will ensure that our customers receive top-notch support and that our service team is equipped and motivated to achieve their best performance.

As a Service Manager, you will be at the forefront of maintaining and enhancing our service standards, developing strategies for operational excellence, and fostering a positive and proactive work environment. If you excel in leadership, have a passion for customer satisfaction, and possess strong problem-solving skills, we would love to hear from you. Join us and help shape the future of our service department!

Service Manager Duties & Responsibilities :

Managing service team members to meet the company’s goals, including delegating and directing tasks, monitoring the progress of projects, and resolving potential issues in the department.

Develop service staff, which includes hiring, terminating, and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective production.

Evaluate workload and schedules service work in a way that best utilizes manpower and maximizes profits.

Ensure that materials and equipment are ordered and dispensed for scheduled jobs.

Responsible for client estimates and invoicing for all repairs and service calls.

Recruit, train, and motivate team members to work with greater efficiency and ensure they feel comfortable in the working environment.

Conduct Jobsite Surveys

Conduct monthly service meetings to coach, lead, and provide continuous training to reduce callbacks.

Handling complaints and concerns of clients and customers and creating long-lasting professional relationships.

• Assisting with administrative tasks that can include creating and managing invoices, taking orders, and handling inventory.
• Keeping a professional voice and manner at all times to represent the company properly.
• Developing service procedures, policies, and standards and coming up with new ideas for improving customer service goals and missions.
• Maintaining strong connections with manufacturers, dealers, and sales representatives.

Monitoring, analyzing, and reporting the department’s results.

Track warranty processing and payment.

Service Manager Requirements :