Head Teller 2025-14475

Head Teller Position

This is a Head Teller position located in Diamonhead, MS. The Head Teller will drive a best in class branch experience for customers and teammates by leading, coaching, and managing in five primary areas of responsibility : customer engagement, service execution, operational excellence, leadership, and management. With a deep understanding of Renasant Bank policies and procedures, and customer service standards, the Head Teller will spend time role modeling, leading, and inspiring the team to deliver exceptional service to all customers, while maintaining sound operations. Head Tellers will lead by example in recognizing and referring sales opportunities to other bank representatives and / or lines of business when appropriate, while acting in compliance with bank policies and procedures. Head Tellers will oversee and share in all Teller and Senior Teller responsibilities. Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager / Assistant Branch Manager is not available.

Responsibilities :

• Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer.
• Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures.
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures.
• Recognize / identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation.
• Protect the bank from unnecessary risk by following compliance, risk and operational procedures.
• Assist with all monthly and quarterly branch assessments.
• Mentor and onboard all new Tellers - create a great experience for all new Tellers when they join the team. Ensure all training is completed.
• Participate in interviewing, selecting and training teammates. Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers.
• Help lead, with the Branch Manager / Assistant Manager, sales, service and operational meetings, including security meetings.
• Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance.
• Perform other related duties as assigned.

Qualifications :

Physical Demands :

Work Environment :

Renasant Bank is an equal opportunity employer.