Manager, Credit Bureau Compliance

Job Title

Manages and coordinates the operational direction of multiple areas for the Payment Processing and Lending Services segments of the Corporate Services Division, in formulating and administering organization policies and procedures as well as for Merger / Acquisition and Disaster Recovery.

Essential Duties & Responsibilities :

• Recommends, guides, and directs the execution of strategic operational policies and tactical procedures to develop and promote the organization's payment processing services and related software applications.
• Participates in the development of long-range strategic and tactical plans.
• Develops short-term and long-range goals and objectives.
• Oversees the design / redesign of hardware / software configuration of multiple internal and 3rd party vendors for Payment Processing.
• Oversees the technology behind Payment Processing software applications and various ancillary products associated with the electronic presentment of payments and funds transfers.
• Recommends and implements quality control processes and fraud controls to mitigate risks associated with fraudulent processing activity.
• Analyzes and advises management on process improvements to enhance the efficiency, accuracy, and financial budgetary implications of all facets of check presentment or funds transfer, including, but not limited to improved processes, reduced fraud loss, appropriate resource allocation, and staffing.
• Supervises research and resolution of various exception items and related deliverables.
• Evaluates the effectiveness of all internal and external processes through regular reviews; establishes and monitors internal and external (vendor) service levels and provides accurate problem resolution.
• Acts as liaison with Technology Division and programming staff to resolve processing issues and coordinates all projects associated with the units.
• Manage all aspects of Business Unit financials and invoice payables.
• Manages and coordinates all activities of payment processing in attainment of goals and objectives regarding cost, quality, delivery, and service standards.
• Monitors and manages (directly and through subordinates) processes / practices / policies for payment processing within the company to ensure compliance with bank policy.
• Ensures that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and develops procedures for emerging regulatory compliance and operational changes affecting the industry.
• Periodically interacts with state and federal banking regulators and external auditors.
• Reviews analyses of activities, costs, operations, and forecast data to determine department and division progress toward stated goals and objectives.
• Evaluates the results of overall payment operations regularly and reports these results to the Deposit / Payment Services Director.
• Promotes appropriate communication and training to assist in adequate information flow within the organization.
• Confers with the Deposits / Payment Services Director and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.

Supervisory Responsibilities :

Minimum Required Education, Experience & Knowledge :

Essential Mental & Physical Requirements :

Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.