Service BDC Administrator

Hyundai of New Port Richey

If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success!

We are committed to Growing our Company and Growing our People!

We are one of over 300 Lithia Motors dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia Motors family, a Fortune 500 (#124! - 2024) company. We are growing fast! And with growth comes opportunity. With dealerships in 28 states we can offer the right career path for you.

Compensation : $13-16 / hour, with performance based bonus opportunities!

About Us

At Hyundai of New Port Richey, we pride ourselves on providing exceptional customer service in a fast-paced, team-oriented environment. Our Service BDC team is the frontline of our dealership, often being the first point of contact for our customers. We strive for excellence in every interaction and are committed to ensuring our customers have a seamless and satisfying experience.

Job Description

We are seeking a highly motivated and responsible individual to join our Service BDC team. The ideal candidate will thrive in a dynamic, fast-paced setting, handling a high volume of inbound calls, text messages, and emails while also managing outbound contacts. This role is pivotal in maintaining customer satisfaction and ensuring smooth operations within the dealership.

Key Responsibilities

• Inbound and Outbound Communication : Efficiently manage a high volume of inbound calls, text messages, and emails, providing accurate information and addressing customer inquiries with confidence. Handle outbound contacts as necessary.
• Appointment Setting : Schedule appointments for our service department, ensuring all customer needs and preferences are met.
• Customer Interaction : Serve as the first point of contact for most customers, delivering exceptional customer service and ensuring a positive experience.
• Warranty Information : Answer questions regarding vehicle warranties, campaigns, recalls, and services. Learn and retain detailed warranty information to provide accurate responses.
• Multi-tasking : Use multiple computer software and websites simultaneously to assist customers and manage appointments.
• Team Collaboration : Work efficiently in a true team setting, communicating effectively with peers, supervisors, and management.
• Attention to Detail : Maintain strong attention to detail and a sense of urgency to assist customers promptly and follow through with tasks.
• Positive Attitude : Exhibit a positive attitude, reliability, and punctuality. Come to work prepared, on time, and ready for your scheduled shift.

Requirements

We Offer Best In Class Industry Benefits

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.