Customer Success Specialist

About SportsRecruits SportsRecruits is the leading sports recruiting network, connecting athletes, clubs, events, and college coaches in the recruiting process.

The company’s network and tools are trusted by sports organizations such as the IWLCA, IMLCA, NFHCA, and Junior Volleyball Association.

Every year, millions of connections are made on the network, resulting in commitments to the best academic and athletic institutions.

SportsRecruits is part of IMG Academy, the world's leading sports education brand.

IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life.

IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences :

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via IMG Academy+, with a focus on personal development through the lens of sport and performance Online college recruiting, via NCSA and SportsRecruits, providing unmatched college recruiting education and services to student-athletes and their families, club coaches, and event operators, and is the premier service for college coaches.
• SportsRecruits is an equal opportunity employer and embraces diversity and equal opportunity on our team.
• Just like the student-athletes we support, we are trying to get better and stronger as a team everyday.
• We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
• We truly believe that the more inclusive our team is, the better we can serve all student-athletes, as well as their families and coaches, who are pursuing their dreams.
• About the Position As a member of the Customer Success team, you will work directly with student-athletes, parents, club owners, directors, recruiting coordinators, and coaches to unlock the power of the SportsRecruits platform.
• As a Customer Success Specialist, you’ll serve as the first point of contact for phone, email, and live chat inquiries in order to help customers achieve their goals on the SportsRecruits platform.
• You will closely assist our Customer Success Management team in the on-boarding and implementation process for our club and high school customers.
• If you read this, write the word popcorn in your response when asked what sets you apart from other candidates.
• The candidate best fit for this position is an effective and positive communicator with strong attention to detail, a phenomenal teammate, and capable of breaking down complex challenges into simple solutions.

Responsibilities :

Here are a few of the benefits we offer at this time :