Patient Service Representative Cardiology Specialties
- Full-time
Patient Service Representative
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Heart Institute in Boise, ID!
As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.
Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.
Position Details
This Full-Time position will have a schedule of Monday - Friday from 7 : 30AM - 4 : 00PM. This position will support Cardiothoracic and Structural Heart providers, a total of 5 MDs and 6 APPs. This clinic is located at 6140 W Curtisian Ave Suite # 100, Boise, ID 83704.
Minimum Qualifications
- High School Diploma or equivalent preferred.
- Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
- Experience with process improvement or lean philosophy preferred.
Essential Functions
Additional Duties
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