VP, Service Center

VP Of Service

Location : Fort Mill, SC (This is a hybrid role requiring 3+ days / week onsite in an office location.)

Do you want to help LPL Service delight financial advisors the way they delight their clients? Are you passionate about helping others launch and grow their careers in financial services? Are you interested in all aspects of customer service, and do you have what it takes to lead a department of credentialed and qualified individuals who form into dynamic and high-performing teams?

We are seeking a Vice President (VP) of our Service Center to oversee 200+ Financial Service Professionals (FSPs) supporting some of our largest institutional clients and their financial advisors, providing a best-in-class service experience on the phones, in email and in chat.

Our Service team, which sits within LPL's Finance, Operations, Risk, Service and Supervision organization under our President and Chief Financial Officer, is comprised of over 1,300 frontline staff and leaders responsible for delivering exceptional day-to-day support and guidance to LPL's network of independent advisors, institutions, and staff. Service is the number one correlated driver to advisor satisfaction and getting service right, in both quality and efficiency, is one of the top priorities of the firm.

Job Overview

The VP of Service is a full-time position located in Fort Mill. Reporting to the Senior Vice President of Service Execution and Strategic Enablement, this position has day-to-day leadership level responsibility for multiple service teams delivering transactional support (e.g., money movement, new accounts, account transfers) to industry personnel mainly Financial Advisors and their office staff working inside financial institutions.

Responsibilities

• People Leadership and Performance Management : Lead a team of AVPs, Managers and Financial Service Professionals (FSPs) including the ability to performance manage to role standards, engage employees across levels, and create a strong team culture.
• Relationship Building and Client-Focus : Foster strong relationships with key institutional clients, understanding their needs and ensuring expectations are met.
• Operational Excellence : Identify and resolve operational issues that impact client satisfaction, ensuring smooth and efficient processes.
• Problem-Solving and Critical-Thinking : Address and resolve complex client issues, providing tactical, and sometimes strategic, solutions and ensuring long-term satisfaction.
• Strong Internal Partnership : Partner closely with Client Success Management and Client Solutions teams to ensure enterprise-wide collaboration on solutions for the client, influencing key decision making.
• Performance Monitoring : Track and analyze client satisfaction and call center efficiency metrics, using data to drive improvements and report on performance to senior leadership. Leverage a strong management routine to drive optimal performance and continuous improvement.
• Budget Management : Recommend appropriate resource capacity and competency for delivering client service excellence, at the smartest cost possible.

We want a strong collaborator who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Qualifications

Preferred Qualifications

Pay Range : $106,125-$176,875 / year. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview : LPL Financial Holdings Inc. (Nasdaq : LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial : Where Your Potential Meets Opportunity. At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews : LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.

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